Customer Moving Policy

Thank you for choosing Profit's Transportation. Please review the following policies before booking. Payment of your deposit confirms that you have read, understood, and agreed to these terms.

Booking & Deposit

A deposit is required to secure your moving date and time.

The deposit is equal to the 2-hour minimum charge for the moving package selected. The deposit will be applied toward the total cost of your move.

Local moves are charged hourly and have a 2-hour minimum. Long-distance moves will be quoted based on the details of the move.

Cancellation & Rescheduling

Customers must provide at least 24 hours' notice to cancel or reschedule a move.

Cancellations made less than 24 hours before the scheduled move will result in the loss of the deposit.

Payment

Profit's Transportation accepts approved electronic/card payment methods.

We do NOT accept cash or checks.

Any remaining balance, including additional hours or applicable fees, is DUE IMMEDIATELY UPON COMPLETION OF THE MOVE.

No delayed payments or waiting for payment will be accepted.

Packing Requirements

All belongings must be properly packed, closed, and secured before loading.

Items must be packed in a way that prevents contents from spilling, leaking, falling out, or becoming loose inside the moving truck.

Profit's Transportation may refuse to load items that are improperly packed or unsafe to transport.

Pre-Loaded Trucks, Trailers & Containers

If Profit's Transportation is hired to assist with a truck, trailer, moving container, or other vehicle that was already partially or fully loaded before our crew arrived, Profit's Transportation is not responsible for damage to items or boxes that were previously loaded or damage resulting from how those items were originally positioned or secured.

Furniture, Fragile & High-Value Items

Customers must notify Profit's Transportation in advance about oversized, unusually heavy, or specialty items, including safes, pianos, large appliances, or similar items. Additional charges may apply when extra movers, equipment, or time are required.

Fragile items such as TVs, mirrors, glass, artwork, and other breakable belongings must be properly packed and protected. Customers should notify the moving crew of fragile items before loading.

Customers are encouraged to personally transport cash, jewelry, medications, important documents, and other irreplaceable valuables.

Damage & Claims

Profit's Transportation will use reasonable care while handling customers' belongings.

Any damage believed to have occurred during the move should be reported as soon as possible. Customers may be asked to provide photographs and other information so the matter can be reviewed.

Profit's Transportation is not responsible for pre-existing damage, damage caused by inadequate customer packing, or damage involving items that were already loaded before our crew arrived.

Customer Responsibility & Additional Time

Customers are responsible for making sure the property is accessible and belongings are ready when the moving crew arrives.

Additional time caused by stairs, elevators, long walking distances, waiting for access, customer delays, additional packing, or other unexpected conditions may increase the total cost of an hourly move.

Weather & Unsafe Conditions

Profit's Transportation reserves the right to delay, pause, or reschedule a move when weather, road conditions, emergencies, or other circumstances create an unsafe environment for the customer, crew, vehicle, or belongings.

If Profit's Transportation determines that a move must be rescheduled because of unsafe conditions, the customer's deposit may be transferred to the rescheduled date.

No-Shows & Customer Delays

If the moving crew arrives at the scheduled location and cannot begin because the customer is late or the property is inaccessible, waiting time may be charged.

If the customer does not show up or fails to provide access for the scheduled move, the deposit will be forfeited. A new deposit may be required to schedule another moving date.

Agreement

By submitting the required deposit and booking services with Profit's Transportation, the customer acknowledges that they have read and agreed to this Customer Moving Policy.

Questions? Contact us at Eric@profitstransportation.com or call (225) 577-1729 .